PRIVACY POLICY – The Dfl Group

Last Updated: March 24, 2026

1. Introduction

This Privacy Policy describes how Demira Freight Linkers India Pvt Ltd, operating under the brand names The Dfl Group , DFL Express, and associated logistics divisions, collects, uses, stores, and protects information while providing logistics, courier, freight forwarding, shipping, and related services.

This policy applies to all services provided through the following websites:

• https://thedflgroup.com
• https://thedflexpress.com
• https://dflindia.in

and any other website, portal, application, or software operated by Demira Freight Linkers India Pvt Ltd for logistics, courier, freight, or shipping services.

In this policy, the terms “Company”, “we”, “our”, “us”, “The Dfl Group”, or “DFL Express”refer to Demira Freight Linkers India Pvt Ltd including its divisions, trade names, employees, agents, and authorized partners.

The names The Dfl Group and DFL Express are trade names used for business and website identity purposes only and do not represent separate legal entities.

2. Scope of Services

The Company provides services including but not limited to:

 Express courier services
 Domestic shipping
 International shipping
 Air freight
 Sea freight
 Container shipments (FCL / LCL)
 Freight forwarding
 Customs clearance
 Warehousing and fulfillment
 Cargo handling and transportation
 Shipment tracking services
 Logistics software / portal services
 Online booking and payment systems
 Delivery and distribution services

This Privacy Policy applies to all customers, users, partners, and visitors using our services.

3. Information We Collect

We collect information only as required to provide logistics and shipping services.

Information may include:

 Name
 Address
 Email address
 Phone number
 Company name
 Shipment details
 Sender / receiver details
 Delivery information
 Tracking information
 Billing information
 Order details
 Identification information where   required by law
 Payment details processed through   secure payment gateways

We collect only the minimum information necessary for service operations.

 4. Information from Systems and Integrations

Our systems may connect with third-party software, logistics platforms, tracking systems, or customer systems to process shipment and delivery information.

Such information may include:

 Order data
 Shipment data
 Delivery details
 Tracking numbers
 Inventory information
 Customer contact details

This information is used only for:

 Shipment processing
 Delivery management
 Tracking updates
 Warehouse handling
 Order fulfillment
 Customer support
 Service operation

We do not use such information for unrelated purposes.

 5. Use of Information

Information collected may be used for:

 Processing shipments
 Providing delivery services
 Customs clearance
 Billing and invoicing
 Customer support
 Logistics operations
 Warehouse management
 Compliance with legal requirements
 Service improvement

Information is used only for business and operational purposes.

 6. Sharing of Information

Information may be shared only when required for logistics and shipping operations, including with:

 Courier companies
 Airlines
 Shipping lines
 Freight forwarders
 Customs authorities
 Transport companies
 Warehouse operators
 Technology providers
 Government authorities where required by law

We do NOT sell personal information.
We do NOT share data for advertising purposes.
We do NOT allow unauthorized access to customer data.

 7. Data Security

We take reasonable technical and organizational measures to protect information, including:

 Secure servers
 Access control
 Password protection
 Firewall protection
 Restricted employee access
 System monitoring

Access to personal and shipment information is limited to authorized personnel only.

 8. Restricted Access to Personal Information

Personal and shipment information is accessed only by employees who require it for:

 Shipment processing
 Delivery handling
 Customer support
 Billing
 Warehouse operations

All employees must follow company data protection rules.

 9. Data Retention

Information is stored only as long as necessary for:

 Completing services
 Legal compliance
 Accounting records
 Operational needs

Data may be deleted or securely archived after use.

 10. International Operations

As an international logistics provider, information may be processed in different countries for:

 Shipping
 Customs clearance
 Delivery
 Warehousing
 Tracking

We take reasonable steps to protect such data.

 11. Cookies and Website Use

Our websites may use cookies to:

 Improve user experience
 Maintain login sessions
 Monitor website performance
 Improve services

Users may disable cookies in browser settings.

 12. Changes to This Policy

The Company may update this Privacy Policy at any time.

Updated versions will be available on:

• https://thedflgroup.com
• https://thedflexpress.com
• https://dflindia.in

Continued use of services means acceptance of the updated policy.

13. Contact Information

Demira Freight Linkers India Pvt Ltd
(Operating as The Dfl Group / DFL Express)

Websites:

• https://thedflgroup.com
• https://thedflexpress.com
• https://dflindia.in

Contact Emails:
[support@thedflgroup.com]
[support@thedflexpress.com]
[dk@thedflgroup.com]

For privacy, shipment, legal, or service-related queries, please contact us using the above websites or email addresses.